Contacting Money Express Prepaid MasterCard®
Login to your secure member’s area to:
- Check the balance of your card and any Yellow Cards* linked to your account
- Review statements and transaction history
- Activate cards
- Request a new PIN
- Load Your Card
- Change account passwords
- Add a Yellow Card* to your account
- Change security codes
All the information in your account area is FREE** and would be the first place you visit for information. If you require more in depth detail please feel free to contact our customer services department.
*The Yellow Card is the Secondary Card on the account.
**There is a charge for updating your PIN and loading your card.
By Phone
You can contact our customer services team for any enquiry that relates to your account.
- Report lost or stolen cards
- Report fraud
- Locate a missing payment to/from your account
- Query a transaction on your account
- Request a new PIN
Or if you have a concern or query we’ve not covered above.
Opening Times
09.00 to 17.00 Monday to Friday
0845 602 2629 from within the UK or
+44 (0) 8713158299 outside UK
Lost or Stolen Cards
If you card is lost or stolen please contact the number above 24 hours a day, 7 days a week, this out of hours service is purely for lost or stolen card services and operators outside normal office hours have limited accessibility to account details so would not be able to assist with any other queries.
By Post
If you wish you can contact us by post; our address is:
Money Express Card
PO Box 582
York
YO26 0DD
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