Money Express Prepaid MasterCard® Your Questions Answered

Q. How much does the Money Express Prepaid MasterCard cost?
A. The Blue Money Express card is FREE*. All we ask is that you prepload your new card with at least £20 during application.
(*card usage and other fees apply).

Q. Why am I asked to preload my card with funds?
A. We ask our customers to preload funds on to the cards so they can start reaping the rewards of our cards as soon as they are received and activated. All funds that are preloaded on to the card during application are done free of charge and are available to spend from the card. Which means our card is still free* to all customers.

Q. Is it safe to use my debit card to top up my Money Express Card with?
A. Yes, absolutely. All online debit card top ups are carried out from within the customer account area which is secured using 128 bit encryption. We do not hold any payment detials of the card you use to top up with any longer than it takes for the top up transaction to complete and all debit card top ups are completed using 3D secure verification.

Q. If I want to share money with friends and family, how do I go about it?
A. Once you have a Blue Money Express Prepaid MasterCard, you apply online for a Yellow card. The card is sent to you, you simply post the card to the person you applied for the Yellow card on behalf of.

Q. Is there a charge for this?
A. Yes, the cost for the Yellow card including p&p is £9.95.

Q. How many Yellow cards can I have?
A. You can have up to two Yellow cards.

Q. Do I need a bank account to get a Money Express Prepaid MasterCard?
A. No, almost anyone can get a Money Express Prepaid MasterCard.

Q. Can I get a Money Express Card if I have no credit history?
A. Yes, there are no credit checks required for our cards.

Q. How do I activate my card?
A. You can activate your card online by following the Register Link on the left hand side of the page or via our automated telephone service on 0845 602 2629.

Q. Can I use my card immediately?
A. Because you preloaded your card you can use it as soon as it's activated.

Q. How do I get an additional Yellow card for my family or friends?
A. Once your card is activated you login in to your secure account area, there’s a link there that allows you to order a Yellow card

Q. Can a Yellow card holder have unrestricted access to my account?
A. That is the great thing about our card – you stay in control, you can limit the amount the Yellow card can spend from your account, you can even see how much the Yellow card holder is spending; it is, after all your account!

Q. How do I load my Prepaid Money Express Card?
A. By having your wages or salary paid onto your card, or by logging in to your secure members area and use the PayPoint link. You can also top up your card by standing order, bank transfer or debit card if you have a bank account.

Q. Can my employer pay my wages or salary directly onto my Money Express Card?
A. Yes. One feature of your card is its function as a payroll card. Simply complete the instruction form and pass to your employer then request he follows the simple instructions.

Q. What happens if I can't print my PayPoint voucher?
A. You don't need to - simply make a note of the barcode number and take it to your nearest PayPoint store, that is all they need to top up your card.

Q. How long does it take for my PayPoint top up to be credited to my card and what happens if it isn't loaded on to my card?
A. The cash should be loaded on to your Money Express Prepaid Card within 30 minutes. If it hasn't been loaded within this time please contact us on 0845 602 2629 and we'll look in to the reason why your card hasn't been loaded.

Q. Where can I withdraw cash?
A. At any ATM that displays the MasterCard Acceptance Mark. There are over a million machines available in 210 countries.

Q. How much can I withdraw from my Money Express Card?
A. The maximum you can withdraw per day is £250 or £750 over 4 days. There is a limit of 2 ATM transactions allowed per day.

Q. Can I change my PIN?
A. Yes, you can change your PIN at any time to a number of your choice, by using any ATM that has the PIN services menu available.

Q. Can I use my card to make purchases?
A. Yes. As long as you have sufficient funds on your card, you can use your card anywhere the MasterCard Acceptence Mark is displayed, currently over 28.5 million locations worldwide, you can also use your card for online and telephone purchases.

Q. What is the value of any purchase allowed per day?
A. £750 per day. There is a limit of 6 transactions allowed on a daily basis.

Q. Can I top up my mobile phone using my Money Express Card?
A. Yes. Call the customer service number for your network and give them your card details and make a payment.

Q. What name and address do I use when making online purchases?
A. You should always use the name and address that you gave when you applied for your card.

Q. Do I have to give details of my friend or family member who will be the Yellow receiving card holder?
A. Yes, in order to comply with international and UK anti money laundering regulations you need to complete the simple application form when applying for the Yellow card.

Q. Can I use my card abroad?
A. Yes, your card is accepted at over 28.5 million locations and all ATM's displaying the MasterCard Acceptance Mark. It is ideal for overseas use.

Q. What is the minimum balance I have to leave on my card?
A. £10 (ten pounds) is the minimum balance you should keep on your card.

Q. Can I exchange some or all of the money on my card for cash?
A. Yes, you can request redemption of some or all of your remaining balance by contacting us. When you do this, we will issue a cheque to you or arrange an electronic transfer to your bank account. A fee may be applied for this service.

Q. What is the maximum balance I can have on my card?
A. £5,000 (five thousand pounds) is the maximum balance you can have on your card.

Q. Can I use my card for online gambling or betting?
A. Yes, you use the prepaid card in exactly the same way as you would your debit or credit card.

Click Here To Sign Up for A Money Express Prepaid MasterCard Now